Privacy Policy

At Callfloo, we are committed to protecting your privacy and ensuring the security of your communication data. This Privacy Policy explains how we collect, use, and safeguard information when you use our AI orchestration platform, virtual phone systems, and associated services.

1. Information We Collect

We collect information you provide directly to us when creating an account, setting up AI receptionists, or interacting with our support team. This includes personal identifiers (name, email, phone number), billing information, and communication preferences.

As part of our core service, we also process communication data, including call transcripts, SMS messages, and AI interaction logs. This data is securely stored to provide you with interaction memory and workflow automation capabilities.

2. How We Use Your Data

We use the collected information to:

Provide, operate, and maintain the Callfloo platform.
Train and optimize your specific AI receptionists and chatbots based on your business logic.
Process transactions and send related billing information.
Monitor and analyze usage and trends to improve our services.
Ensure compliance with telecommunications regulations (e.g., A2P 10DLC).

3. Data Sharing and Subprocessors

We do not sell your personal data. We share information only with trusted third-party subprocessors essential to delivering our service, such as telecommunications carriers (Twilio, Telnyx), AI processing partners (ElevenLabs, OpenAI), and payment processors (Stripe). All partners are bound by strict data processing agreements.

4. Security Measures

We implement robust technical and organizational security measures designed to protect your data from unauthorized access, disclosure, or destruction. This includes encryption in transit and at rest, secure access controls, and regular security audits.

5. Your Rights

You have the right to access, correct, or delete your personal data. You can manage your data directly through the Callfloo dashboard or by contacting our support team. You may also opt-out of certain data processing activities, though this may limit functionality.

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