Security at Callfloo

Enterprise-Grade Protection

Security and trust are foundational to Callfloo. Because we orchestrate your business's core communications, memories, and actions, we employ stringent security measures to ensure your data remains confidential, integral, and available.

Infrastructure Security

Callfloo is hosted on secure, resilient cloud infrastructure. Our servers are protected by advanced firewalls, DDoS mitigation, and intrusion detection systems. We utilize private networking to isolate database tiers from public access, ensuring that your communication data is never exposed directly to the internet.

Data Encryption

All data transmitted between your browser, our servers, and our telecommunication partners is encrypted in transit using industry-standard TLS (Transport Layer Security). Sensitive data, including interaction memory, transcripts, and credentials, is encrypted at rest using AES-256 encryption.

AI and Privacy Guardrails

Our AI orchestration logic is designed with strict boundaries. Your business data and interaction memory are siloed to your specific account. We do not use your proprietary communication data to train foundational models across other customers. Voice processing and generation are handled through secure API channels with our certified AI partners.

Access Controls & Authentication

We enforce strict identity and access management (IAM) policies internally. Access to production environments is limited to authorized personnel via secure VPNs and requires multi-factor authentication (MFA). For our users, we offer secure authentication mechanisms, including OAuth integrations and robust session management.

Compliance & Telephony Standards

We actively comply with modern telecommunications standards to prevent fraud. This includes mandatory A2P 10DLC registration for SMS capabilities and strict adherence to SHAKEN/STIR protocols to maintain the highest caller ID reputation for your smart business numbers.

Report a Vulnerability

We take security reports seriously. If you believe you have discovered a vulnerability in our platform, please report it immediately to security@callfloo.com.